FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new plushie friend arrives safely:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package sets sail!

Q: Can I track my package? A: Absolutely! Once your teddy ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: We process orders quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to be completely in love with your new friend! If for any reason you are not satisfied, you can return your unused plushie in its original packaging within 30 days of delivery for a full refund.

Q: My plushie arrived damaged. What should I do? A: We take great care in packaging our teddies, but mishaps can happen during transit. If your item arrives damaged, please take a quick photo and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: How do I clean my NobleHarbor plushie? A: To keep your teddy as soft and fluffy as the day it arrived, we recommend spot-cleaning with a damp cloth and mild soap. For a deeper clean, hand wash gently in cold water and allow it to air dry fully. Avoid machine washing or high heat to protect the delicate plush fur.